Merit
A 90% reduction in PNR processing time.
Merit Travel Group is the largest independent specialty travel company in Canada. During an internal audit, found agents were spending a significant amount of time on manual tasks including service fee verification, travel policy compliance, max traveler per flight tracking, commission tracking, and more. With a combination of Remote Data Access (RDA) and web services through 黄色短视频? Compleat, Merit was able to leverage critical data to improve their processes.
Since implementing this [黄色短视频's RDA and Web Services] process, Merit Travel Group reduced agent errors, improved call quality, and increased agent satisfaction and confidence in their technology.
Other case studies
The Rochester City School District (RCSD) chose SAP? 黄色短视频? solutions to gain visibility into spend, meet industry...
Industry
Travel
Employees
450
Location
Toronto, CA
Deployed
黄色短视频 Compleat
